Inside the Role

We Take Care of Our Team

What You Drive at DCNA

• Coordinate and advice the Product Support Managers and the Regional Service Technicians in managing their day-to-day operations to ensure cost-effective, high quality service support to all customers.

• Coordinate the resolution of service issues in conjunction with the Product Support Managers and the Regional Service Technicians.

• Management and coordination of all technical support issues.

• Organize the technical information flow within the Service department and the authorized service partner network.

• Day-to-day coordination of the Product Support Managers and the Regional Service Technicians.

• Ensure timely and accurate CRM records (Novis), reports and applicable logs.

• Monitor and report, product quality issues into the right channel and ensure timely and accurate/comprehensible creation of technical products reports (TPR).

• Responsibility to analyze customer complaints and for issuing damage and special incident reports. Control and monitor the processing of the complaints and the timely conclusion.

• Plan and monitor campaigns and recalls with service partners, DCNA technicians and third party vendors, taking corrective measures when necessary. Report completion rates to the Daimler Coaches management and the Daimler Buses Headquarters.

• Coordinating all matters regarding service network development including the appointment and authorization process for new network partners. Plan, set-up and contribute actively to network visits, conferences. Build and maintain close relationships with all network partners.

• Setup and manage a 24/7 support for our customers. Manage all incoming inquiries and complaints regarding Customer Service and Parts.

Knowledge You Should Bring

• BS/BA AND 5 years of proven experience in the Motor Coach Aftermarket industry OR 8years of relevant experience in lieu of degree

• Excellent communication, presentation, interpersonal, problem-solving, and organizational skills

• Proficient in MS Office, typical computer systems/skills

• High level of personal and professional integrity, honesty, and accountability

• Ability to travel regionally and internationally

• CDL with P endorsement a plus (can be obtained during employment with DCNA)

Exceptional Candidates Might Have

• Ability to understand and to explain complex technical product in detail

• Outstanding customer service experience

#LI-CB1 #LI-Hybrid

Relocation assistance will be provided to selected candidate if living outside the job location.

Where We Work

This position is open to applicants who can work in (or relocate to) the following location(s)-

YOU MAKE US - YOU MAKE THE DIFFERENCE

People are what makes us - everyone makes the difference at Daimler Truck. As one global team, we drive success: from conventional powertrains to the future of sustainable transportation. We build to solve. Constantly pursuing our goals. Our culture. Our daily life.

It's your impact that makes the difference. Only together, will we achieve more sustainable transportation, reduce our carbon footprint, increase safety on and off the track, develop smarter technology and financial solutions. All essential, to fulfill our purpose for all who keep the world moving. That's why we rely on each other. We start with listening to your insights, thoughts, and ideas.

Let's unleash our collective potential to build our future, progress together and lead with the long view. Because everything you do has an impact. It matters. This is what we call impact Culture.

Schedule Type:

At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we're building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA's legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.

That is what we are working toward - for all who keep the world moving.

Additional Information

• This position is not open for Visa sponsorship or to existing Visa holders
• Applicants must be legally authorized to work permanently in the country the position is located in at the time of application
• Final candidate must successfully complete a criminal background check
• Final candidate may be required to successfully complete a pre-employment drug screen
• Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions
• EEO/Minorities/Females/Disabled/Veterans

Daimler Truck North America is committed to employing a diverse workforce and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.

For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935.