Answer inbound phone calls from internal and external customers Process customers payments Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution Make payment arrangements on delinquent accounts Escalate customer disputes and collections situations as necessary Assist team in meeting inbound service level standar

Job Title Inbound Customer Service Representative & Outbound Collector Location Ankeny IA, 50021 Shift Monday Friday 10 30 7 00 Duration 5 Months Job Description Answer inbound phone calls from internal and external customers Process customers payments Make credit release decisions following procedures Refer customer disputes to field personnel for final resolution Make p

Answers Facility phone and processes telephone calls effectively. Data entry unique to production plants. Point of contact for various administrative and process needs. Interacts with staff by answering incoming calls, and emails and addressing requests. Coordinates meetings as necessary for the job. Uses business software systems to retrieve information ( Pims, SAP, Micr